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GijsParadijs

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Reply with quote  #1 
I just tried to get that beautiful new iPad out of the browser but it says invalid component file.

Thought you should know.

Oh and that new iMac is not entirely correct. The screen should be a bit lower.

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Nick00

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Reply with quote  #2 
Yeah it seams so, and the Ipad mini too. I guess Davor will have a look [smile]

Thanks!

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bigstick

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Reply with quote  #3 
Which SketchUp version are you using?
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GijsParadijs

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Reply with quote  #4 
14.1

Sketchup Make

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bigstick

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Reply with quote  #5 
It could be that the file is in SU 2015 format...
We'll check


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DavorP

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Reply with quote  #6 
Well, instead of portable in database path was portables so of course it didn't work. It is fixed now.
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shaggy2802

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Reply with quote  #7 

Hi Folks,
I keep getting the attached error when trying to drop in browser components.
We have good internet speed and I am a paid license user.
I'm running SketchUp 2017 & Podium V2.x Version: 2.5.702.
This issue was intermittent before but seems to be all the time for me now.
Any ideas?
Thanks,
Steve.
error.png 


shaggy2802

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Reply with quote  #8 
Looks like I've fixed the issue by switching from a wireless to a wired connection. 

Not sure why that would make a difference but sorted for the moment anyway? [smile]  
shaggy2802

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Reply with quote  #9 
Hi Folks,

So I thought I had solved this issue but apparently not.

Virtually every component I try to drop in from the browser gives the error message
"Invalid component URL"

Sometimes if I keep trying the component eventually loads on the 7th or 8th attempt but often I try for so long I have to give up.

I'm using a wired connection and we have 40Mb download speed in the office so I don't think that's the issue.

Anyone else had these problems and are there any fixes?

Thanks,

steve.
bigstick

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Reply with quote  #10 
That message usually means that the component is missing, however if it eventually loads, as it does for you, then it's likely to be one of two things:

1. Your internet connection, whether it's speed or website filtering or something else
2. Server load our end

Your 40mb connection is great as long as it isn't being used by some other process which is sucking up your bandwidth.

Interestingly in my office (I have a decent connection speed, because my main job is working in local government, and we have fast fibre) downloads from the Browser can be slower than at home, where I have a measly 4.5mb connection.





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shaggy2802

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Reply with quote  #11 
Thanks Bigstick,

I'll check with our IT dept to see if there is some kind of filtering.

The bandwidth is good here as we only have a handful of devices connected.

Strange that it hangs repeatedly on something like 230400000% but then for unknown reason the next time I try the counter keeps going all the way to the end and drops the component in.

Thanks,
Steve. 
bigstick

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Reply with quote  #12 
Try pairing your PC with your phone, and try downloading a very simple component that way. If you have 4G it should be fast.
If that works fine, you've got a network bottleneck.


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shaggy2802

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Reply with quote  #13 
Thanks Bigstick - No issues over 4G so obviously some kind of bottleneck as you suggest.

Problem fixed until IT give me a row for using too much mobile data!

Thanks again [wink] 
bigstick

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Reply with quote  #14 
Thanks for confirming!

We have been getting number of queries about browser components not downloading, but when I test on my rural 4.5mb connection, they work fine.

I wonder how many have been caused by network issues like this?

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shaggy2802

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Reply with quote  #15 
Hi Bigstick,

Just following up on this. 

I've now installed VPN Software "Proton VPN".

(note: other VPN Software may be available)

If I connect to that for downloading components then problem solved!

Thanks,
Steve.
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