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dldieterich2

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Reply with quote  #1 
I seem to be having unknown textures error messages with some frequency in different models.   I'm never quite sure how to resolve this issue.  I do all the usual trouble-checking:  Check back faces, explode components, delete unused components and materials, resave the model with a different name, etc.  The analyse model tool doesn't seem to give any information, as all checks out there.

I could send you the latest model to check out, but my bigger question is:  how do I resolve this problem as it comes up during my workday.  I don't always have time to submit a problem and wait for a reply.

Thanks for any info!




bigstick

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Reply with quote  #2 
You've not really given us much to go on here. I'm not familiar with an unknown texture error. Do you mean the unknown symbol error?

I'm not sure I can help if I don't know what the problem is. I suspect that it's caused by something in a component imported from somewhere.

It might be that you have a favourite component that you use, which has a problem in it. The Analyse model won't pick up every potential issue, just the ones we have previously identified. We periodically add more things to check, so if you don't have the latest version, it's always worth upgrading.

The quick way to isolate this issue is by copying the file, deleting elements and rendering. When you get to the stage that the render doesn't have any problems, you know that its something that you just deleted. This means that you can undo and isolate the component.

If it's a problem with a texture, it's not a Podium issue, it's something you have in your model that isn't compatible.

The other thing you can try, is selecting elements, making a group, and using Edit in place and rendering the file.


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dldieterich2

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Reply with quote  #3 
Sorry...did mean the Unknown Symbol.   Can you explain your last comment?  You mean taking the elements as a group into another file and test rendering there?

I'm also wondering about a glitch that also seems to happen regularly.  I can be rendering...everything ok...then I adjust some settings (without adding any components) and I suddenly get another view of the model completely different than the scene I was working from.  Is this a known error?  I'd be happy to send some examples, but not seeing that I can attach a file to this comment.
bigstick

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The Unknown symbol error was fixed a while back.

The random camera angle was also fixed.

You need to zip skp files to upload them.

To diagnose issues with problem components, you need to isolate the problematic entities.

There are multiple ways of doing this, all of them rely on you selectively removing geometry from your scene until you can render properly.

1. You can cut and paste objects into a new file, rendering each time
2. You can delete sections of the model, and render each time, and undo when you get a working render
3. You can use Edit in Place to selectively create/reduce a model until it works

I'm afraid I'm not going to check a model that isn't working if you have an old version of Podium, when a newer version might well fix the issues [smile]
I
f you are running the latest version of Podium however - that's a different matter!

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arqcova

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Reply with quote  #5 
Bigstick, just to be sure, so the unknown symbol error is fixed in the newest version of Podium?
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bigstick

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Reply with quote  #6 
Yes - to the best of my knowledge anyway, which means I haven't seen these since we fixed it [smile]
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