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bigstick

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Reply with quote  #31 
First of all we need to try to establish to what extent your situation is the same as Arno's. I suspect that there was a particular combination of software and configuration options that is causing OOPR not to work.

Could you please confirm:

1. Version of Podium
2. Version of SketchUp
3. Can you run OOPR.app at all?
4. Do you get a rendered output?
5. Do you see the dock icon?
6. If you click on the dock icon, what happens? 
7. Can you display the Podium Licence Manager dialog?

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somethingsup

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Reply with quote  #32 
1. Podium V2 (for SU8)
2. Sketchup 8.0.3161
3. When I click the render icon, entities are "prepared", the oopr icon appears in the dock. I have no options in oopr and I cannot see the status box.
4. I get a rendered output.
5. I see the dock icon.
6. If I click the icon then OOPR shows at the top of the screen, but the only options are:
- Services->
- Hide OOPR
- Hide Others
- Quit OOPR
7. I cannot view the Podium Licence Manager dialogue.

All the best

bigstick

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Reply with quote  #33 
Okay, thanks, exactly which Podium version though? If you go to the Environment tab and check the Render Info box, the bar at the bottom of your render should tell you which version.

Is this behaviour the same for all renders, or just if you render to the desktop?

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bigstick

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Reply with quote  #34 
What might be happening, is that OOPR and the Licence manager are both running, but in different Spaces.

Try switching between them (should be Cmd-2 or Option-2) and see if you can see the dialog.

You can also check this in System Preferences by checking the Expose and Spaces preference pane.

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Arno

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Reply with quote  #35 
Hi, I'm still following along here. Looks like I'm not alone. My trial time is almost up. Any progress on what my problem might be?
Cheers,

bigstick

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Reply with quote  #36 
What have you tried since you last posted? There has been quite a lot of discussion, and the suggestion regarding Spaces is a good one.

Occasionally we have problems with an installation over the top on an existing one. Sometimes it is better to delete the whole Podium installation and reinstall from scratch.

In your case you have lots of other plugins that could conflict. 

We need regular feedback and systematic diagnostic procedures to isolate the problem. If users bail out halfway through the process, we're pretty much screwed.

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brenstewart

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Reply with quote  #37 
I'm using the most recent version of podium (student version) and am having the same problem on my PC.  Worked for a few months.  I tried un and re-installing podium.  Nothing works.  Most recent version of sketchup and  podium.  When i scroll through the windows uisn option and tab buttons I can see the oopr window but when I click the icon in the task bar it pops to the far right of my screen and goes away like its going to a second monitor.  No second monitor hooked up now.  Use to use one.  Please help, this is getting very frustrating.
bigstick

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Reply with quote  #38 
Do you get a rendered output?

If so, it's working fine, but in all probability the preview window is trying to appear on the phantom monitor. 

First of all, check your window display settings. Disable dual monitor support. If that doesn't work on its own, reinstall. 

You have to check the monitor settings. Even if you reinstall without doing this, Podium may still try to send the preview image to the missing monitor.

it's always better to uninstall Podium before reinstalling if you have problems. The uninstaller does nothing but delete files and folders from the plugins folder.

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brenstewart

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Reply with quote  #39 
I am getting rendered outputs but they take hours each due to the file size.  I would love to be able to preview so if its not coming out good or I need to change the settings I don't have to wait until its done.  Dual monitors is turned off and still having same issue.  I did un and re-install to no avail.
bigstick

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Reply with quote  #40 
First things first  - don't use massive files for diagnostic tests.
In order to identify problems, you need to be methodical in your approach to eliminate possible problems until all you have left are possible causes.

Long render times are due to your hardware being unable to cope with the demands of your scene. Without any more information on your hardware or scene, I can't help any more than this. There are lots of reasons why you might have long render times. I'm pretty sure this is due to the amount of detail in your scene, and/or configuration of the model. 

Have you tried running Podium Tools from the menu? At risk of sounding patronising, everyone needs to be a little bit aware of what they need the program to do. If you have lots and lots of geometry that you can't see from a distance. One of the biggest culprits is circles with too many segments. For tiny items you can get away with 3 or 4 segments, Small items can use 5-9 faces. Anything up to perhaps 500mm in size generally needs no more than 12 segments. It's only when you get to very large curves that you need 24, 36 48 or more segments.

Then when you add lots of lights and reflectivity - particularly when you are not going to see it, you add so much more work for the CPU to do, and you need so much more RAM to allow the scene to be processed. We have seen ridiculous levels of detail that you can't see in the final scene simply because people have loaded up their models with lots of high poly components from 3DW. Same is true with lights. If your model has lots of stuff that you aren't going to see, put it on a different layer and hide it!

Your Preview window issue however is an issue with your machine - not with Podium. If you have uninstalled and reinstalled from the start, this should completely reset Podium. It sounds like your graphics card configuration, or some kind of dual screen or multiple desktop utility is causing the issue. I suspect that you might have installed some kind of multiple desktop utility which is where your preview window is running quite happily. You need to go through your video card settings, and uninstall all the apps you don't recognise. Before uninstalling them you can check what they do with Google.

If you are using Windows, You could also try running Piriform's excellent CCleaner. It's free and sorts out all sorts of Registry weirdness. You might also want to try updating your video card driver. 

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krista_ross

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Reply with quote  #41 
Hi, I've just downloaded the trial version of SU Podium V2 for mac osx, Lion and Im using SketchUp 8, Im not able to find any of my renderings. I've gone into options to change the save location to a specific folder, but still nothing shows up. Can someone maybe walk me through the process as I haven't found anything online to help me as of yet.  
Nick00

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Reply with quote  #42 
Try to make a folder on the desktop and set it to this location. Any changes?

Are the render finished? You should see a render time in the oopr then.

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krista_ross

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Reply with quote  #43 
no still nothing. A window pops up while its rendering and then once it finishes it says that oopr had to quit unexpectedly. im not sure if maybe there is a step that im missing? there doesn't seem to be any other save option.
bigstick

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Reply with quote  #44 
Try looking in your home folder. If OOPR (Podium Render Manager) quit during rendering, there is a problem and it's likely you render did not complete. Try starting SU and rendering the default 'Untitled' scene.
This will isolate whether there is a problem with your model or your installation.

If this doesn't work, try using >Plugins>SU Podium V2>Generate. This will create a script file that you drag into OOPR which should render.

If Generate works, what is happening is that your firewall is blocking Podium, and you need to add it as an exception. Instructions for Lion here. It's more or less the same for Snow Leopard and Mountain Lion.

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krista_ross

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Reply with quote  #45 
I have the firewall off, so I know that isn't the problem. Im not sure what you mean by drag the script file into oopr. when I open the render manager all it says is that the licence has expired, which its just a free trial that I got 4 days ago. Nothing else comes up in terms of the render manager. I have already generated a script file, so im not sure where to go from there 

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