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DavidJ

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Reply with quote  #1 
We have developed a problem (with our 3 podium licenses) of not being able to load items from the Podium browser directly into our models.  We can use the standalone browser on MS Edge OK.  This happens with both paid and free content.  We have this problem with both SU 2017 and SU 2018.

When we try to load an item from Browser it just gives a kind of not available sign    (circle with a diagonal line across).

Any help much appreciated!

David

JustinSlick

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Reply with quote  #2 
Hi David,

Are you trying to drag the thumbnail from Browser to the viewport?  This works in the stand-alone, but not in the plugin (it would show the diagonal line circle if you tried this).

In the plugin you just have to click the thumbnail to download into the scene.

Hopefully it's this simple!

Justin

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DavidJ

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Reply with quote  #3 
thanks Justin, we always just used to drag from the plug-in.  not sure what has changed but will persevere with the other method - it seems to be very slow on our big (i.e. 100Mb+) models but if you wait a while it gets there eventually,

bigstick

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Reply with quote  #4 
You have never been able to drag from the plugin from the toolbar - it has only worked by clicking the image [smile] 

Dragging has only worked with the standalone version.

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