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Coachwood2680

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Reply with quote  #1 
Hello,

Have just purchased the full licence and paid browser content however I am having issues with loading models/objects from the browser to the model space in sketchup.
the dialogue (see attached image) shows every time i select a model.

FYI - i have had the trial version installed previous Screenshot 2016-07-06 12.26.02.png 

Not sure what is happening and look forward to hearing some advice

(apologies if i have posted this in the wrong area)

Cheers!

Jarred

JustinSlick

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Reply with quote  #2 
Hi Jarred,

This is a new issue that has just popped up over the past couple days--we're looking into it, but not sure exactly what the cause is at this point.

Right now we're just asking people to go back into the Podium Browser options menu and simply save the license key again.  Assuming you've entered the number correctly this has worked every time so far.

Hope that works for you, sorry for the inconvenience.

Justin

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Coachwood2680

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Reply with quote  #3 
G'day Justin,

I have tried re-entering the serial number by copying it from the activation email, however the error still occurs.

Please advise

Cheers!

Jarred
JustinSlick

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Reply with quote  #4 
Darn,

If you don't mind humoring me can you try the following?

1. Enter Serial number (You've done this already, I know). Click Save.
2. Try to download an object.
3. After the first time it will most likely throw the error message.
4. Open the options dialog. Click save again without doing anything else. (Don't re-enter the serial, just click save.
5. Check again and see if objects will download.

If that doesn't work, your best bet is to send an email to support@cadalog-inc.com, and they'll work with you until it's working.


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Coachwood2680

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Reply with quote  #5 
Perfect! Thanks mate, tis all working.

Not savvy with that kind of gig, but maybe it's the hyphens in the serial number when copying it that activates the error message. Only reason i suspect that is because when you open the options again to save (without doing anything else) the hyphens in the code have disappeared and as a result it works.

Dunno, just a thought. you may have already worked that out...

Cheers and thanks again.

Jarred
mcarchi

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Reply with quote  #6 
My Podium Browser number is in there. I can download anything.
BUT
I cannot save any favourites nor any settings. !?
v 2.5(601) Mac


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bigstick

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Reply with quote  #7 
I think this is a Safari cache issue. We started to have issues with the latest Browser version.
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moxie

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Reply with quote  #8 
I too can't save to favorites.  Every time I try I get this prompt :Screen Shot 2017-04-02 at 7.16.47 PM.png 
Then when I do it and hit save I am told I am already registered...(which I am)...  I'm not using Safari.  I'm on Chrome.


Roysim

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Reply with quote  #9 
Unbenannt.JPG 

I can´t insert anything from the SU Podium Brower V2.5 into Sketchup....


markocam

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Reply with quote  #10 
Exactly the same issue... I have emailed support so hopefully a reply is imminent [smile]
Nick00

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Reply with quote  #11 
Yes, we are looking into this. Thanks!
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Coachwood2680

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Reply with quote  #12 
Hello Nick,
Any update on this?
arqcova

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Reply with quote  #13 

Hello I used and assembly for a past presentation called "Living_Assemblie_16"and it has a really interesting component for the month contest, I wanted to use it and now I can't find the assembly 16...

any ideas?

  Living_Assemblies_16.jpg 



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JustinSlick

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Reply with quote  #14 
Yes, we discovered a bug that was causing some of these to export slowly and in some cases the textures were getting scrambled at render time.  I'll check the status of this one and DM you shortly.

Justin

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