SU Podium Forum
Sign up  |   |   |  Calendar  |  Latest Topics
 
 
 


Reply
  Author   Comment  
elnesti

Registered:
Posts: 30
Reply with quote  #1 
Hi guys, 

So I've been using ProWalker GPU for a couple of weeks now. with excellent results. I've generated a couple of short videos, and done some still images at screen resolution. However, when I try to generate higher resolution stills (anything outside of Window Size), the rendering process starts and finishes at 3 samples. It saves the still, but when you look at it is not fully cooked. 

Video card is not a problem, the PC has a brand new 1080. I was wondering if someone is experiencing a similar problem and/or if there is a solution or workaround to this?

Thank you!!
JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #2 
Hm. I don't think this has ever been reported, I will do some tests though and see if I can replicate it.

ProWalker runs past 3 samples when you're watching it in the viewport though, correct?  It's only when you actually run the 'Capture an image' function that it stops prematurely?

__________________
What's New in SU Podium?
What's New in Podium Browser?
JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #3 
So I did three tests -

Window resolution, 1000 samples - Success
2x Window Resolution, 1000 samples - Success
Arbitrary large resolution (with a different aspect ratio from viewport), 1000 samples - Success

All of them ran to completion and saved. 

What is your sample count set at in the settings dialog? (Gear icon)

Also, to get more info from you:
  • What version of Windows?
  • What version of SketchUp?
  • Which render mode?
  • Was de-noise on or off?

__________________
What's New in SU Podium?
What's New in Podium Browser?
elnesti

Registered:
Posts: 30
Reply with quote  #4 
I've changed the sample count from  the midpoint to Fine in automatic. I also tried 1000 with the same result.

Info requested:
Windows 7 Professional
Sketchup 2018
Render Mode Id
Desnoise on

I kept on running test renderings and found out failure happens as a result of high resolution combined with high Physical light intensity. If I lower it to 3.5 it works...but then the interior rendering is too dark. See image of my light settings.  What are the specs of your machine? Like I said before I have a 1080 video card and and two Intel Xeon(R) processors. I assume this should be fine to run ProWalker. 


Capture.jpg

JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #5 
The tests I did were also on a dual Xeon with multiple 1080 TIs.  I really can't imagine your hardware is the problem, even if it was somehow running out of GPU memory the two Xeons should be able to supplement it.  Are your GPU drivers up to date?

I can do some tests on a 1060 to confirm that lower hardware isn't an issue.

Also, I just realized I was using a SU 2017 version -- let me switch to SketchUp 2018 and see if anything changes.

Has this happened on several models or just the one you're currently working on?  (If its only been this one model, would you be willing to upload it to our support account? http://www.suplugins.com/podium/support.php  That way I could check whether that model will render correctly on our machines).

__________________
What's New in SU Podium?
What's New in Podium Browser?
elnesti

Registered:
Posts: 30
Reply with quote  #6 
Drivers are up to date.

So I just checked with a different model...an exterior this time, and the same thing happened. I even reset the light settings to default to see if it helped, but it didnt. With 2x of my screen size it crashed at  3 samples.

However, after that I did a random, even bigger resolution (5820x3570), and it worked fine. 

Just for reference, when I use window size, my resolution is 1920x1085, twice that (3840x2170) is the one that is making it crash at 3 samples. 

Edit:

It definitely has to do with those proportions (1920x1085), I just did 4800x2200 and it also worked fine. 
JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #7 
Oh my gosh I just though of something, so sorry for not asking this sooner...

Are you using the trial by any chance?

__________________
What's New in SU Podium?
What's New in Podium Browser?
elnesti

Registered:
Posts: 30
Reply with quote  #8 
No, full license.

Alright, I just figured a workaround. Instead of using the proportions from my ProWalker window size (1920x1085) and doubling up from there, I used the proportions from my SketchUp View Size 1864 x 1035, and I sized it up from there and it worked fine. It would be nice if it can get resolved though. 
JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #9 
OK, yeah just saw your edit. 

That is really unusual, to say the least. I'll ask someone to look at this thread.

Will try that resolution and see if I can duplicate it.

__________________
What's New in SU Podium?
What's New in Podium Browser?
elnesti

Registered:
Posts: 30
Reply with quote  #10 
Thanks!
elnesti

Registered:
Posts: 30
Reply with quote  #11 
Alright, so this not about ProWalker crashing (already figured that out)...but it is still a glitch. Sometimes elements do not get rendered...they essentially disappear in ProWalker  This happened in different models, with different materials and to different people in the office. See image below. In this instance, the glass behind the wood screen  disappears. It is not the material, because I am using the same materials on the windows to the left.  ThanksSkUp Capture.jpgProW Capture.jpg
JustinSlick

Avatar / Picture

Moderator
Registered:
Posts: 474
Reply with quote  #12 

Hi Elnesti -- yeah this is a peculiar bug.

It seems to happen (somewhat unpredictably) when two groups/components are touching but not intersecting.  So if two groups share a coplanar face it seems like one of the groups is ignored altogether.

A workaround that we've found is to make sure the groups intersect somewhere.  So in this case you could extrude one of the glass edges into the wall (no need to explode the group/component or anything).

prowalker-disappearing.jpg 

Anyway, it's a known issue and is being worked on so hopefully a fix is forthcoming.

Please let me know if this works!  This could probably use a FAQ entry, so a confirmation of the work-around would be great.



__________________
What's New in SU Podium?
What's New in Podium Browser?
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.