SU Podium Forum
Register  |   |   |  Calendar  |  Latest Topics
 
 
 


Reply
  Author   Comment  
zeldaah

Registered:
Posts: 4
Reply with quote  #1 
Hi - I've searched the forum for similar problems, but haven't seen that others have had this one:  

SketchUp bug splats on use of the new Section tool.  It seems to get as far as saving a new skp file for the purpose of cutting away the unneeded part of the model, then crashes every time.  

Anyone else?
bigstick

Avatar / Picture

Moderator
Registered:
Posts: 10,071
Reply with quote  #2 
Have you tried this on one model or does it happen on all models?

This thread is for reporting bugs, not for general questions...

__________________

That which does not kill us makes us stronger
-Friedrich Nietzsche

Nick00

Avatar / Picture

Maître érudit
Registered:
Posts: 3,260
Reply with quote  #3 
What SketchUp version do you have?
__________________
Podium Tech. Support
zeldaah

Registered:
Posts: 4
Reply with quote  #4 
I'm pretty sure this is a "bug" but if you think this belongs elsewhere, I can move it.

I'm using SUP Pro 2016, and I recently uninstalled and reinstalled it to see if that would help, but no dice.

Elisabeth
bigstick

Avatar / Picture

Moderator
Registered:
Posts: 10,071
Reply with quote  #5 
Nope - sorry [smile]

Bugs are for things that you can definitely verify as such. You would need the behaviour to manifest itself under a set series of repeatable conditions, and it needs to be verified by someone else in a different environment.

For example, if you have a particular behaviour in just one model, on just one system, it's most likely not a bug, but some form of interference on that model on that system.

Having a basic problem with a well-tested basic component or function of software is almost certainly not a bug. It most certainly shouldn't be!

If this were one, it would mean that our quality testing would be non-existent, because the tool would not perform its basic function.

What you need to do, is create a new user account, install SketchUp, then Podium, make sure nothing else which may interfere is installed. No drivers, not extra software or plugins. Then you need to run the same test on more than one model.

You would need to confirm the Podium version, the OS version, and the SketchUp build.

That would indicate whether you are likely to have a bug, and someone else would have to verify it.

It's nice that you are trying to be helpful and find a bug, but there's a lot more to do in identifying one [smile]



__________________

That which does not kill us makes us stronger
-Friedrich Nietzsche

zeldaah

Registered:
Posts: 4
Reply with quote  #6 
Hi bigstick -

I know you don't mean to be patronizing, but let's start over.

I'm not actually trying to "be helpful" and find a bug, I just want to solve my problem. Maybe a more helpful answer to a new forum member might be to suggest an alternative to my original post.  Like, for example, 

"Why don't you go to the (fill in the blank other section of this forum) and post your problem so that someone who may have also experienced this can tell you what they did to solve it?"

Thanks.
bigstick

Avatar / Picture

Moderator
Registered:
Posts: 10,071
Reply with quote  #7 
Sorry - you're right, I neglected to address your actual problem!

However it would have been better to have put your question in the Main Messages Board section, not the one for reporting bugs...

Unfortunately, with such little information, there's not much anyone can suggest. It's a basic failure of the plugin to perform its fundamental function.

We know it works, it's been well-tested, therefore we have to identify whether it's a repeatable failure under all conditions, or whether by a process of elimination we can work out the problem.

This means that either there is an issue in the model, a conflict with another plugin, an issue with your hardware, or your system configuration.

Without any more information than you have given, there are so many questions we have to ask to diagnose the problem.

How big is the model, have you run Podium tools, is the geometry all created in SketchUp, what is your hardware specification, does the plugin work with very simple models, do you have any other plugins or unusual hardware installed, what operating system do you have, and what version of SketchUp?

We know that the plugin has loaded, and that it starts working, but crashes halfway through the process. This means that the plugin, or the computer has encountered a condition which it cannot deal with.

The Section tool was updated for use with SU2016. Almost every release of SketchUp brings new tweaks to Ruby, which means that not all plugins work on all versions of SketchUp, which means that it might not work for earlier versions. You are running SU2016, so we can rule that out.

If you are trying to create a section through a complex model on modest hardware, it may well fail simply because you have run out of RAM.

If you have some weird geometry in the model (perhaps because it has been imported from somewhere else) it may also fail.

However there are a number of other possible causes that we need to rule out.

Have you downloaded the latest version of the plugin from here?

This is why it's always better to provide as much information as you can about the problem. It makes things easier for us to diagnose the issue quickly, and it saves everyone's, particularly your time [smile]

__________________

That which does not kill us makes us stronger
-Friedrich Nietzsche

Becs

Avatar / Picture

Registered:
Posts: 5
Reply with quote  #8 
Quote:
Originally Posted by zeldaah

SketchUp bug splats on use of the new Section tool.  It seems to get as far as saving a new skp file for the purpose of cutting away the unneeded part of the model, then crashes every time.  

Anyone else?


Did you ever figure out the problem? This happens to my class of college students whenever the file size is over 5,000 KB. No weird geometry, no problem with system or hardware.... just frustration.
bigstick

Avatar / Picture

Moderator
Registered:
Posts: 10,071
Reply with quote  #9 
From my experience, it is not linked to model complexity as such, it is more likely due to the ability of the hardware to cope with the processing required.

This can require a lot of CPU power, if you don't have a good CPU ( we would recommend an i7) and enough RAM to store the data during the sectioning operation, it may well fail.

If your hardware is more modest than this, this is most likely the cause of the problem. We've tested it with some big models and it generally works just fine, as long as your hardware is up to the job.

__________________

That which does not kill us makes us stronger
-Friedrich Nietzsche

Previous Topic | Next Topic
Print
Reply

Quick Navigation: